Support
How can we help?
Search the articles below, or email us and a human will answer. Most questions are one of the nine things on this page.
Getting started
Installing the plugin, switching it on, and keeping it up to date.
Licences & billing
Activating your key, moving it between sites, renewals and refunds.
Activating your licence key
Where to paste your key, how to move a licence to a different website, and what to do if you have lost it.
Read articleYou bought Pro but the premium effects are still locked
The four things worth checking when Pro will not switch on, in the order most likely to be the cause.
Read articleRenewals, refunds and receipts
How the yearly renewal works, why your price stays the same, and how to get a refund or a receipt.
Read article
Using the plugin
Putting an effect onto content you built yourself.
Fixing problems
The handful of things that actually go wrong, and what to do about each.
Nothing animates on the page
What to check when the section renders normally but never moves.
Read articleThe section scrolls straight past instead of holding still
The most common problem of all, and the single setting that usually fixes it.
Read articleYou can see one panel through another
Why stacked slides show through each other, and the one setting that fixes it.
Read article
No article matches that. Try a different word — or just email us, which is often faster anyway.
Looking for something else?
- Documentation — the full reference: every effect, every setting, and a walkthrough for each editor.
- Quick start — from installed to animating in six steps.
- Refund policy · Terms · Privacy